Our Services

Remote executive assistant

VIP Eligible

We work with remote executive assistants who regularly support executives and management teams in their daily organisation. Their role focuses on structuring, coordinating and reliably handling administrative and operational tasks. A MySpecialist remote executive assistant can typically handle the following: Calendar management : scheduling agendas, organising meetings and coordinating travel. Professional drafting : preparation of correspondence, reports, presentations and internal documents. Administrative follow-up : database management, digital filing and information structuring. HR support : assistance with candidate screening, interview scheduling and onboarding processes. Stakeholder interface : communication with clients, suppliers and partners based on defined instructions. Reporting and KPIs : preparation of dashboards, KPI tracking and structured reporting. These remote executive assistants act as a reliable organisational backbone, supporting continuity, clarity and efficiency in day-to-day operations. Frequently asked questions Why hire a remote executive assistant? To ensure structured and dependable administrative support. Is this suitable for executive-level roles? Yes, it directly supports executive and management functions. Is the scope adaptable? Yes, depending on organisational priorities.

74 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Remote sales assistant for commercial support

VIP Eligible

We work with remote sales assistants who integrate smoothly into existing commercial teams and provide consistent day-to-day support. Accustomed to structured sales environments, they contribute with reliability and continuity to the commercial process. A MySpecialist remote sales assistant can typically handle the following: Lead qualification : review of incoming leads and follow-up by phone or email based on agreed guidelines. Prospect follow-up : accurate data updates and ongoing pipeline management within the CRM. Sales preparation : preparation of offers, quotations and presentation materials. Appointment scheduling : calendar management and meeting planning for sales teams or management. Sales administrative support : handling documents related to orders, contracts and invoicing processes. Reporting and monitoring : activity tracking, reporting and basic competitive monitoring. These remote sales assistants act as a reliable operational backbone for commercial teams, ensuring consistency, accuracy and continuity in sales follow-up. Frequently asked questions Why hire a remote sales assistant? To strengthen sales operations with dependable support. Is this suitable for B2B organisations? Yes, especially within structured sales environments. Is the scope limited? No, it adapts to actual commercial needs.

30 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Remote accounting assistant

VIP Eligible

We work with remote accounting assistants who handle recurring bookkeeping tasks with accuracy and consistency. They are used to structured accounting environments and ensure reliable data processing in line with established procedures and deadlines. A MySpecialist remote accounting assistant can typically handle the following: Accounting entries : recording purchase and sales invoices and bank statements. VAT preparation : preparing information required for VAT filings in coordination with the accountant. Payment follow-up : monitoring customer and supplier payments and identifying discrepancies. Filing and archiving : structured digital filing and archiving of accounting documents. Financial reporting : preparation of dashboards and periodic financial reports. Closing support : assistance during accounting closings and preparation of balance sheet data. These remote accounting assistants provide steady and dependable operational support, ensuring continuity and consistency within the accounting process. Frequently asked questions Why hire a remote accounting assistant? To ensure accurate handling of recurring accounting tasks. Is this compatible with an external accountant? Yes, it complements the accountant’s work. Is the scope flexible? Yes, depending on existing accounting processes.

30 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Remote Senior Developer

VIP Eligible

We work with software developers who handle a wide range of digital projects, from application development to the maintenance of existing platforms. Their role is to design, maintain and evolve technical solutions within established working environments. A MySpecialist software developer can typically handle the following: Application development : creation of web, mobile or software applications. System maintenance : corrective and evolutionary maintenance of existing platforms. Technical integration : backend and frontend development and API integration. Project contribution : participation in Agile workflows or autonomous task management. Testing and documentation : functional testing, documentation and deployment preparation. Continuous improvement : technology monitoring and ongoing optimisation. These software developers operate with consistency and structure, ensuring code reliability and alignment with functional requirements. Frequently asked questions Why hire a software developer? To build and maintain reliable digital solutions. Does this cover backend and frontend? Yes, depending on technologies. Can the developer join an existing team? Yes, based on project setup.

28 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 765€ /month

Normal Pricing: 900€ /month

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 765€ /month

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Digital marketing expert

VIP Eligible

We work with digital marketing experts responsible for managing and improving the online visibility of professional websites. Their role is to analyse, structure and manage digital channels in a measurable and consistent way. A MySpecialist digital marketing expert can typically handle the following: SEO analysis : auditing existing websites and identifying optimisation opportunities. Content strategy : creating and structuring content for organic search performance. Performance tracking : monitoring indicators using analytics and reporting tools. Advertising campaigns : managing and optimising online advertising channels. Social presence : organising and maintaining social media channels. Digital monitoring : tracking trends and competitive practices. These experts operate with a structured and methodical approach, adapting digital actions to business objectives and maturity levels. Frequently asked questions Why hire a digital marketing expert? To structure and manage online visibility. Does this include SEO and advertising? Yes, depending on requirements. Is ongoing monitoring provided? Yes, with regular reporting.

22 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Community manager

VIP Eligible

We work with community managers experienced in structuring and managing the social presence of brands, companies and projects. Their role focuses on organising communications, maintaining community engagement and ensuring long-term content consistency. A MySpecialist community manager can typically handle the following: Editorial guidelines : defining themes, tone and publishing rhythm. Content creation : producing content adapted to platform-specific formats. Community engagement : managing interactions and direct messages. Moderation : supervising comments and handling sensitive exchanges. Monitoring : tracking trends and reporting relevant insights. Reporting : periodic summaries of activity and key indicators. These community managers ensure a structured, consistent and reliable social presence over time. Frequently asked questions Why hire a community manager? To maintain a structured social presence. Is this suitable for businesses? Yes, regardless of size or industry. Is the scope flexible? Yes, depending on needs.

37 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Rédacteur(trice) web SEO

VIP Eligible

MySpecialist SEO web copywriters work on websites that need content produced, rewritten, or structured without drifting into filler. They handle volume, brand constraints, technical topics, and high-stakes pages. This is what a MySpecialist professional is able to handle: SEO articles : production from briefs, search intent, and clean editorial structure. Service pages : writing or rewrites focused on clarity, internal linking, and semantic consistency. Product copy : structured descriptions, variants, attributes, and useful content without repetition. On-page optimisation : titles, meta, headings, anchors, internal links, and cannibalisation fixes. Content audit : identifying weak pages, defining upgrade plans, and impact-based prioritisation. Keyword research : page mapping, clusters, long-tail targets, and competitor analysis. Rewriting and consolidation : merging, cleaning, updating, and improving readability. Structured content : FAQs and sections delivered as readable blocks. Editorial planning : realistic cadence, batch delivery, and deliverable tracking. The scope covers both corporate sites and e-commerce, with short or long formats, technical or sensitive topics, depending on priorities. Frequently asked questions Why use this profession? To rely on proven expertise. Is it suitable for complex cases? Yes, especially beyond standard scenarios. Is the scope limited? No, the approach remains open.

29 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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AI-assisted video creation and editing

VIP Eligible

Video has become a strategic communication tool for modern businesses. This mission focuses on the professional enhancement of your image through AI-assisted video production, combining human creativity with cutting-edge technology. Editing is handled by a dedicated offshore specialist based in Madagascar, experienced in advanced AI-driven workflows. Assessment of objectives and positioning Development of an AI-optimised video concept Integration of AI-generated visuals when relevant Dynamic editing from your existing footage Inclusion of animations, subtitles and modern graphics Multi-format export for digital platforms The service covers the production of a 60 to 180-second video, processing up to 90 minutes of raw footage. AI-enhanced automation ensures faster production turnaround and strong visual consistency across formats. The hybrid human + AI approach delivers a contemporary result tailored for LinkedIn, corporate websites and digital campaigns. Your company benefits from a technology-driven communication asset, modernised digital presence and a high efficiency-to-investment ratio. An innovative solution enabling regular professional video production without mobilising extensive internal resources. Frequently asked questions Why choose AI-assisted production? To improve performance and safety. Typical timeline? Around 5 to 7 business days. How often? Typically for campaigns or strategic launches.

27 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€

Normal Pricing: 600€

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€

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Administrative legal assistance

VIP Eligible

Poorly structured documentation may expose your company to unnecessary risks. This administrative legal assistance focuses on the legal safeguarding of documents and compliant administrative organisation for SMEs and independent professionals. The service includes review, structuring and updating of contractual or administrative files covering up to approximately 80 pages. Review of existing contracts Formal compliance verification Drafting or updating standard documents Digital file structuring Organised archiving Coordination with external advisors if required This mission suits companies seeking stronger internal organisation without hiring a full-time legal expert. The legal assistant typically works 6 to 8 hours per file, depending on complexity, ensuring improved contractual traceability and reduced administrative exposure. Documents are harmonised, dated and structured to facilitate internal reviews and interactions with partners or auditors. Through a methodical and confidential approach, your organisation benefits from a reliable documentation framework, simplified audit preparation and more controlled regulatory compliance. A flexible solution designed to strengthen your administrative governance efficiently. Frequently asked questions Why hire a legal assistant? To improve performance and safety. Typical duration? Around 1 day depending on complexity. Frequency? Usually during major contractual updates.

32 service(s) performed

05 available slot(s)

PRO Verified financial health

VIP Pricing: 510€

Normal Pricing: 600€

05 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€

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Administrative and back-office management

VIP Eligible

A remote administrative assistant helps you free up time and streamline your daily operations. This mission provides dedicated support equivalent to around 160 hours per month, delivered by a back-office specialist trained to European standards. The remote administrative specialist handles: Managing emails, calendars and incoming calls (40–70 tasks per week). Entering data, filing and digital archiving. Preparing documents, reports and presentations. Following up payments, client and supplier reminders. Supporting commercial or HR teams. Processing orders and updating databases. Using collaborative tools: CRM, ERP, Google Workspace, etc. Respecting confidentiality and deadlines strictly. This service suits freelancers, SMEs, agencies and associations that want to professionalise their back-office without increasing internal overhead. Ideal for organisations requiring reliable, ongoing administrative support. With the MySpecialist network, you benefit from accurate, flexible and fully aligned administrative assistance. Frequently Asked Questions Why outsource administrative tasks? To save time and reduce internal workload. What availability is typical? About 160 hours per month. Are my data secure? Yes, through strict European standards.

40 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /hour

Normal Pricing: 600€ /hour

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /hour

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Organize your agenda

VIP Eligible

Outsourced agenda management helps optimise your schedule and reduce daily mental load. A remote specialist from the MySpecialist network supports you with 160 hours per month dedicated to organising, coordinating and adjusting your calendar according to your priorities. Structured scheduling of meetings, appointments and travel. Proactive coordination with clients, partners and internal teams. Conflict management and priority handling. Meeting preparation including agendas, documents and reminders. Tool synchronisation across Google Calendar, Outlook or CRM. Task monitoring and personalised follow-ups. Routine creation on a weekly or monthly basis. Timezone management and urgent adjustments. This service is ideal for executives, consultants, freelancers and project managers seeking to delegate scheduling while maintaining full visibility. Communication runs smoothly through Slack, Teams or WhatsApp. The mission follows the MySpecialist methodology to deliver an organised, efficient and fully aligned agenda supporting your day-to-day work. Frequently asked questions Why this service? To improve organisation and reduce mental load. Typical duration? 160 hours per month. How often? Based on your professional needs.

26 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Organising an event

VIP Eligible

Remote event support ensures smooth organisation while reducing internal workload. A dedicated specialist from the MySpecialist network manages all logistical and administrative aspects of your events with a capacity of 160 hours per month, ensuring structured and reliable execution. Within this package, the specialist provides: Structured planning including objectives, budget and timeline. Venue and supplier sourcing and booking management. Centralised coordination with speakers, guests and partners. Administrative handling of invitations, registrations and follow-ups. Contract and quotation tracking through to confirmation. Preparation of materials such as presentations, badges or signage. Real-time assistance to manage unexpected situations. Post-event reporting and satisfaction analysis. This service is suitable for seminars, conferences, product launches and client events requiring precise remote coordination. Collaboration integrates smoothly with Slack, Teams or WhatsApp. The mission follows the MySpecialist methodology to ensure a professional, seamless and goal-aligned event management experience. Frequently asked questions Why this service? To delegate logistics and ensure successful events. Typical duration? 160 hours per month. How often? According to your event schedule.

35 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Professional remote audio transcription

VIP Eligible

Turning audio recordings into usable documents requires precision, and this service applies to recurring audio transcription handled by a dedicated full-time remote specialist. The transcriber processes meetings, interviews, conferences or podcasts to deliver clear and structured texts. Depending on your needs, transcripts can be verbatim or summarised. This service is designed for companies, legal professionals, journalists and project teams. Verbatim or edited transcription Speaker identification and structuring Formatting according to guidelines Proofreading and text consistency Delivery in requested formats Secure and confidential file handling The specialist integrates into your workflow to ensure reliable operational continuity and controlled turnaround times. With a monthly dedicated resource, you benefit from sustainable value creation from your audio content without internal overhead. Questions fréquentes Why choose recurring transcription ? To improve performance and security. Typical duration ? Monthly renewable engagement. Frequency ? Continuous throughout the month.

38 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Managing remote Human Resources tasks (HR)

VIP Eligible

A remote HR assistant helps streamline internal processes and maintain administrative continuity. This mission provides ongoing support equivalent to around 160 hours per month, delivered by an offshore specialist trained to European standards. The remote HR specialist handles: Managing job postings and candidate tracking (8–10 recruitments simultaneously). Pre-screening CVs, scheduling interviews and coordinating with managers. Preparing contracts, onboarding documents and checklists. Tracking absences, leave and schedules. Updating personnel files and HRIS databases. Providing administrative support for training, evaluation and internal communication. Using HR tools such as ATS, HRIS, Google Workspace, Slack and Teams. This service suits SMEs, start-ups, agencies and associations that require continuous and reliable HR support while keeping costs under control. With the MySpecialist network, you benefit from rigorous HR assistance aligned with European standards. Frequently Asked Questions Why outsource HR tasks? To boost efficiency and reduce administrative load. What is the typical availability? Around 160 hours per month. Is confidentiality ensured? Yes, through strict adherence to European norms.

40 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Remote administrative and invoicing support

VIP Eligible

Structuring internal workflows and ensuring reliable document handling is essential, and this service applies to recurring invoice and administrative processing handled by a dedicated full-time remote assistant. The specialist manages daily administrative tasks while following your internal procedures and confidentiality standards. This approach reduces errors, improves financial visibility and frees up internal resources. The service is designed for SMEs, independent professionals and growing organisations. Digital reception and document filing Processing of incoming and outgoing invoices Verification of supporting documents Payment tracking and reminders Structured and secure archiving Monthly reporting dashboards The assistant works with your existing tools and maintains smooth communication with your accountant. This ensures consistent and reliable administrative management without increasing internal workload. By choosing a recurring support model, you benefit from greater operational clarity, continuity and administrative control. Questions fréquentes Why choose recurring administrative support ? To improve performance and security. Typical duration ? Monthly renewable engagement. Frequency ? Continuous throughout the month.

40 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

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VIP Eligible

VIP Pricing: 510€ /month

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Dedicated multilingual remote customer support

VIP Eligible

Ensuring operational reliability in customer interactions is essential for growing businesses, and this intervention applies to a dedicated remote customer support specialist working full-time across your communication channels. The specialist handles incoming requests via email, chat or phone while integrating seamlessly with your existing tools. This approach guarantees service continuity and a consistent customer experience, supported by structured follow-up and regular reporting. Multichannel customer request handling Use of CRM and helpdesk systems Case follow-up and targeted escalation Creation of standard response templates Maintenance of FAQs and procedures Customer feedback analysis and reporting This service is ideal for e-commerce, SaaS and service-oriented companies seeking enhanced responsiveness without increasing internal workload. Multilingual capabilities enable smooth international communication. By assigning this mission to a dedicated specialist, you benefit from a stable and structured support function that strengthens customer satisfaction and operational efficiency. Questions fréquentes Why outsource customer support ? To improve performance and safety. Typical duration ? Monthly renewable engagement. Frequency ? Continuous as required.

22 service(s) performed

07 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

07 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Create graphic designs

VIP Eligible

A full-time offshore graphic designer is an efficient and cost-effective solution for businesses looking to strengthen their visual identity. Working approximately 160 hours per month, the designer becomes a remote extension of your team and produces consistent, professional visuals aligned with your brand guidelines. The specialist handles: Social media visuals, newsletter graphics and website assets Brochures, flyers and print materials Web and print advertising banners Photo editing, clipping and graphic composition Custom illustrations and infographics Multilingual and multi-format adaptations Adobe Suite expertise (Photoshop, Illustrator, InDesign…) Deliverables optimised for print or digital deployment This offshore designer works within your marketing guidelines, follows your processes and adapts to your collaborative tools (Figma, Canva, Trello, Notion…). It is an ideal solution for SMEs, agencies, e-commerce businesses and project teams requiring a professional visual output at a controlled monthly cost. Through the MySpecialist network, you benefit from reliable, European-trained designers capable of delivering high-quality visual work every month. Frequently asked questions Why a full-time offshore designer? To increase creative capacity at a predictable cost. Typical duration? Monthly renewable collaboration. Workload? 160 hours per month.

40 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 510€

Normal Pricing: 600€

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€

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Creation and management of advertising campaigns (SEA)

VIP Eligible

Working with a dedicated SEA specialist gives you stronger visibility, qualified traffic and better conversions. Operating remotely, the specialist manages and optimises your online advertising campaigns across multiple platforms. In this package, the specialist provides: Analysis of your marketing goals and audience segments. Creation of Search, Display, Shopping or video campaigns. Copywriting of impactful ads and keyword selection. Configuration of budgets, bids and ad extensions. Daily optimisation of performance and CPC. Conversion tracking and performance analysis. Clear reporting with KPIs and recommendations. This service suits e-commerce businesses, agencies, SMEs and digital projects requiring continuous, structured campaign management. With the MySpecialist network, you work with a SEA expert trained in European standards and performance-driven advertising. Boost your acquisition with precise, results-oriented SEA campaign management. Frequently Asked Questions Why outsource SEA ? To improve ROI with continuous optimisation. How soon can a campaign start ? Within 24–48 hours. Which platforms ? Google Ads, Meta Ads, LinkedIn, Bing.

23 service(s) performed

06 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

06 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Content creation

VIP Eligible

A remote content specialist helps you feed your digital channels with original, relevant and multilingual content while strengthening your visibility and brand image. In this package, the content creator provides: Writing of blog posts, web pages, newsletters and product descriptions. Creation of social media content: posts, carousels, scripts and short-form video text. Multilingual adaptation (FR/NL/EN or additional languages on request). Research and industry monitoring to support your editorial line. SEO optimisation for on-page elements such as structure, tags and keywords. Use of tools like WordPress, Notion, Canva and ChatGPT. Editorial planning aligned with your tone of voice and brand guidelines. This service is ideal for SMEs, agencies, e-commerce businesses or project owners who need regular, well-structured and high-quality content. In the end, you receive consistent, multilingual, high-quality content adapted to all your digital channels. With the Myspecialist network, you benefit from a remote specialist trained in European editorial standards. Frequently Asked Questions Why outsource content creation ? To save time and increase your production capacity with professional results. What types of content are included ? Articles, posts, newsletters, scripts, web content and product descriptions. Is a long-term collaboration possible ? Yes, the service is designed for ongoing support.

39 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 510€ /month

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Managing your commercial and administrative tasks

VIP Eligible

Remote commercial assistance helps you save time and improve daily operational efficiency. This mission provides continuous support equivalent to around 160 hours per month, fully integrated into your commercial and administrative workflows. The remote commercial assistant handles: Managing incoming and outgoing calls (40–60 per week). Following up on quotes, orders, deliveries and commercial reminders. Qualifying leads and scheduling appointments. Updating CRM/ERP databases and entering operational data. Managing email inboxes, calendars and daily priorities. Preparing documents: quotes, reports, presentations. Providing administrative support: invoicing, filing and digital archiving. Conducting competitive monitoring and database updates. This service suits SMEs, freelancers, start-ups and commercial departments needing reliable recurring support. With the MySpecialist network, you benefit from accurate, flexible and fully aligned commercial assistance. Frequently Asked Questions Why outsource commercial tasks? To increase efficiency and improve follow-up. What is the typical availability? About 160 hours per month. Does the assistant master digital tools? Yes—CRM, ERP and modern collaboration tools.

24 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 510€ /month

Normal Pricing: 600€ /month

04 available slot(s)

PRO Verified financial health

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VIP Pricing: 510€ /month

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Our Services

Remote executive assistant

Remote sales assistant for commercial support

Remote accounting assistant

Remote Senior Developer

Digital marketing expert

Community manager

Rédacteur(trice) web SEO

AI-assisted video creation and editing

Administrative legal assistance

Administrative and back-office management

Organize your agenda

Organising an event

Professional remote audio transcription

Managing remote Human Resources tasks (HR)

Remote administrative and invoicing support

Dedicated multilingual remote customer support

Create graphic designs

Creation and management of advertising campaigns (SEA)

Content creation

Managing your commercial and administrative tasks

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