E-commerce Assistant

What can a Remote specialist of the Myspecialist network do for your application for "E-commerce Assistant"?

Incomplete product pages, prices that differ between the website and marketplaces, items shown as available when they are out of stock, blocked orders nobody notices: in an online store, every inaccurate piece of data quickly turns into a lost sale, a return or an unhappy customer. Day-to-day store management requires accuracy, solid knowledge of CMS platforms and marketplaces, and constant coordination between online sales, logistics, customer service and marketing.

Here is what an E-commerce Assistant from MySpecialist can take on:

• Product catalogue management: creating and updating product pages, categories, variants, SKUs, attributes and images, including bulk imports via CSV files or catalogue management tools.
• Product data quality control: spotting missing or inconsistent information, standardising content and checking how product pages display before and after publication.
• Pricing and promotions: updating prices, setting up sale prices, discount codes, flash sales and seasonal sales according to the agreed commercial calendar.
• Stock and availability monitoring: checking stock levels, identifying discrepancies between the website, ERP and marketplaces, and updating availability to avoid selling out-of-stock items.
• Order processing and follow-up: checking orders, updating statuses, detecting blocked or incomplete orders and following them through to shipment.
• Returns and incident handling: managing return requests, refunds, lost or damaged parcels and picking errors, in coordination with logistics and customer service.
• Marketplace management: publishing and updating listings on Amazon, bol.com, Cdiscount or other platforms, checking synchronised feeds and fixing listing errors.
• CMS and content management: uploading copy, images, banners, category pages and landing pages in Shopify, WooCommerce, PrestaShop, Magento or Odoo.
• Campaign preparation: setting up products, visuals, pages and pricing rules for seasonal campaigns, launches and key trading periods.
• E-commerce activity monitoring: tracking sales, orders, stock-outs, return rates and inactive products, and flagging anomalies that require a decision.
• Coordination with teams and partners: passing on relevant information and following up actions with logistics, marketing, customer service, the web agency or suppliers.

The E-commerce Assistant can manage a single-channel store as well as an operation spread across several websites and marketplaces, adapting to each company’s tools, procedures and volumes, including during a platform migration or a seasonal peak.

Here is what an E-commerce Assistant from MySpecialist can handle:

• Product catalogue management : creating and updating product pages, categories, variants, references, prices, specifications, images and other information required for publication on the online store or other sales channels.
• Product data quality control : checking information, correcting inconsistencies, standardising content and reviewing product pages before and after publication.
• Price and promotion management : updating prices, promotional offers, discount codes, campaign periods and commercial rules according to agreed guidelines.
• Inventory and availability monitoring : checking stock levels, identifying discrepancies and updating availability across the online store, internal tools, marketplaces and other sales channels.
• Order processing and follow-up : checking orders, updating statuses, verifying information required for processing and following operational issues through to resolution.
• Returns and incident management : following return requests, refunds, blocked orders, fulfilment errors and other situations requiring coordination with customer service or logistics teams.
• Marketplace management : publishing and updating offers, checking synchronised data, monitoring statuses, identifying data-flow errors and handling incidents on the platforms used by the company.
• CMS and content management : uploading and updating text, images, categories, commercial pages and content in environments such as Shopify, WooCommerce, PrestaShop or the tools used by the company.
• E-commerce activity monitoring : tracking sales, orders, stockouts, returns, incidents, active products and other indicators required for the operational management of the online store.
• Coordination with internal teams : sharing relevant information and following up actions with logistics, marketing, sales, customer service and technical teams.

Depending on the company’s organisation and the platforms in use, an E-commerce Assistant can also support catalogue imports, the preparation of commercial campaigns, data-flow checks, multi-channel product management and other operational activities related to the day-to-day running of an online store.